Privacy Policy
Last updated: 17 June 2025
Viva Studio ("we," "us," or "our") respects your privacy. This policy explains how we collect, use, and protect information when you visit our website, use our AI assistant, submit forms, or interact with AuraIntake via SMS or voice.
Information we collect
- Contact form: name, email, project type, budget range, and your message.
- Live chat: messages you send to our AI assistant (processed by Anthropic). Conversations are not stored permanently unless you become a client.
- AuraIntake (SMS/voice): phone number, name, email (if provided), conversation transcripts, and structured project briefs. Stored in Supabase.
- Client portal: account email, name, and authentication data managed by Supabase Auth.
- Analytics: standard usage data when you accept cookies and Google Analytics is enabled.
How we use your information
- To respond to inquiries and schedule consultations
- To prepare project briefs and quotes
- To deliver services if you become a client
- To operate and improve our website and AI features
SMS and voice communications
AuraIntake SMS messages are sent only after you opt in via our website form. Message and data rates may apply. Reply STOP at any time to opt out. We use Telnyx to deliver SMS and voice calls.
Third-party processors
We use Supabase (auth and database), Anthropic (AI), Resend (email), Telnyx (SMS/voice), and Google Analytics (when enabled and consented). These providers process data only on our instructions.
Your rights (Australia)
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you may request access to or correction of your personal information, or ask us to delete data we no longer need.
Sharing
We do not sell your personal information. We share data only with service providers needed to operate our business.
Contact
Questions? Email contact@vivaaura.com.au.